Privacy Policy for 'Serenity'

Effective Date: [1st March 2026]

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book or stay at our holiday rental accommodation (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws.

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, home address

• Booking Information: Dates of stay, number of guests, special requests

• Payment Information: Billing address and payment details (processed securely via third-party providers)

• Identity Verification: Passport or ID details where required by law

• Communication Data: Messages, emails, or inquiries sent to us

• Usage Data: Information about how you interact with our website (if applicable), such as IP address and browser type

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage bookings

• To communicate with you regarding your stay

• To verify your identity where required

• To comply with legal obligations

• To improve our services and customer experience

• To prevent fraud or misuse of our property

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity (to fulfill your booking)

• Legal obligations (e.g., guest registration requirements)

• Legitimate interests (e.g., improving services, security)

• Consent (for marketing communications, where applicable)

5. Sharing Your Information

We may share your data with:

• Payment processors to handle transactions

• Booking platforms (e.g., if you booked through a third-party site)

• Legal or regulatory authorities if required by law

• Service providers who assist in operating our business (e.g., cleaners, property managers), where necessary

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, or accounting requirements

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

9. Cookies (if applicable)

If you use a website for your rental, we may use cookies to enhance user experience and analyze website traffic. You can control cookie settings through your browser.

10. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [ serenity@merulanox.com]
Phone: [07740164719]
Address: [20 Church Lane, Caythorpe, Lincs, NG32 3DU]

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

By booking or staying at our property, you acknowledge that you have read and understood this Privacy Policy.

If you want, I can tailor this specifically for UK GDPR compliance, add clauses for CCTV, smart locks, or platforms like Airbnb/Booking.com.